Elevates customer experience by orchestrating journeys using rich real-time and predictive analytics.
Joulica elevates customer experience by orchestrating journeys across all interaction channels using rich real-time and predictive analytics.
Joulica elevates customer experience by orchestrating journeys across all interaction channels using rich real-time and predictive analytics. It was founded in 2016 and has grown to 25 people based on its work with customers including JP Morgan Chase, DELL and BMW. Joulica is led by an experienced team of innovators in the customer experience and contact center industry.
The Joulica platform is unique in its ability to provide real-time customer journey analytics, providing the ability to adapt sales, servicing, and marketing strategies with rich predictive insights. Key business outcomes are optimised digital and automated engagement with customers, reducing costs and improving customer loyalty.
Meet the team
Tony McCormack, co-founder and CEO of Joulica, was previously an R&D Leader at Avaya. Prior to this, he held leadership positions in both start-ups and multinational corporations. He obtained a PhD in Engineering from the University of Warwick and holds over 80 analytics, customer experience and communications patents.
Joe Smyth, co-founder and CTO of Joulica, was previously a senior architect at Avaya. Prior to this, he held senior technical positions at Nortel, Microsoft and Digital. He studied Engineering Physics at Dublin City University and has been building mission critical and scalable software platforms throughout his career.
Diarmuid Leonard, co-founder and principal engineer at Joulica, was previously a senior architect with IBM. Prior to this, he held senior technical positions at Avaya and Nortel. He holds a Masters in Electrical Engineering from the National University of Ireland Galway and is an expert in event streaming and distributed systems.